Online reviews have definitely changed the way we consumers do business. Now we really don’t have to worry about purchasing products or doing business with a company by taking a shot in the dark. Online reviews has helped us make a more informed buying decision as well as give feedback on our experience with the product or services provided by businesses.

I was listening to talk radio in the car on my way home when a discussion came up about how a dentist was trying to get patients to sign a disclosure saying that they would not be able to post or say anything about him or his practice! I couldn’t believe this guy and listening to the callers who phoned in were with me! It makes you think that, wow is the service really going to be that bad? Not to mention the freedom of speech topic.

Long story short that didn’t fly so well in the legal sense of course. And we all have to face it, no business is going to be perfect. But as a consumer if see that a business or product has hundreds of reviews and small number of negatives it makes you think what that customer did differently to have such an off the wall experience. And in most cases it looks more credible anyway, because we all know no one is perfect.

So just keep building your reputation by offering the best customer service ever and just learn and grow from negative reviews to help you become better!

Ciao<3

The A.D